How can businesses move beyond experimenting with AI and start building systems that actually improve customer experience?

In this episode, Mitch Lieberman, VP of Product, Fuel iX at TELUS Digital, shares practical insights on connecting AI, data, and strategy to create smarter customer journeys and stronger business outcomes.

Key takeaways from the conversation:

• How AI is transforming critical customer interactions
• Why orchestration matters more than isolated AI tools
• Practical AI adoption strategies for SMEs
• The metrics that truly measure customer experience impact
• How businesses can build a connected AI strategy instead of fragmented systems

A valuable conversation for business leaders looking to make AI more actionable, effective, and customer focused.

🎧 Listen here: https://smbpodcast.ca/practical-ai-how-smes-can-scale-without-the-complexity/

Special thanks to our partners:
UPS Canada
ADP Canada

For more expert insights, visit http://www.canadiansme.ca

#CanadianSME #SmallBusinessPodcast #ArtificialIntelligence #CustomerExperience #DigitalTransformation #AIForBusiness #TELUSDigital #BusinessInnovation #SMEs

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