🎙️ New Episode Drop | CanadianSME Small Business Podcast

How do small businesses really feel about their banking partners and what keeps trust strong over time?

In this episode of the CanadianSME Small Business Podcast, hosted by Maheen Bari, we sit down with Paul McAdam, Senior Director of Banking at J.D. Power. With 30 years in financial services, Paul shares clear, data-backed insights into what Canadian SMBs expect from banks today and where gaps still exist.

Here’s what the conversation covers
• What SMBs value most in banking relationships
• Why e commerce businesses report higher satisfaction
• The biggest financial and strategic pressures business owners face
• How customer experience and analytics shape modern banking decisions
• Where banking is headed and how J.D. Power helps institutions adapt

🎧 Listen now: https://smbpodcast.ca/customer-servicethe-banking-trust-test/
Available on Spotify | Apple | iHeart | Amazon Music

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