New episode is live on the CanadianSME Small Business Podcast 🎙️

Fraud is rising. Chargebacks are climbing. Customer trust is harder to earn and easier to lose.
This conversation looks at what businesses can do next.

In this episode, hosted by Maheen, we sit down with Gaurav Mittal, Executive Vice President at Ethoca, a Mastercard company, to unpack how smarter payment collaboration can reduce fraud, resolve disputes faster, and improve the post transaction experience.

What we cover
• How the growth of e commerce is reshaping merchant and consumer behavior
• Why post transaction experience matters more than ever
• The link between simpler disputes, customer retention, and lifetime value
• Where businesses struggle to meet rising customer expectations
• What the next five years may look like for chargebacks and first party fraud

Listen or read the full episode here 👉 https://smbpodcast.ca/fighting-fraud-and-improving-consumer-experience/

Thanks to our partners for supporting this conversation
UPS https://solutions.ups.com/ca-beunstoppable.html
Google https://www.google.ca/

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#CanadianSME #SmallBusiness #Podcast #FraudPrevention #Payments #CustomerExperience #Ecommerce #BusinessLeadership

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