From Toronto Flagship to North American Growth

BHC Chicken’s Toronto flagship (The Well) served 110,000+ in Year 1, proving Canadian K-chicken demand via repeat visits beyond Korean/Asian communities.

Hwa-yeon Nam (Dining Brands Group) shares launch lessons:

• Operations: Refine kitchen flow/peak staffing for taste, speed, portions—differentiation lives in execution

• Repeat economy: Long-term wins from routine customers, not one-offs

• Menu balance: Core Bburinkle/Matcho King authenticity + local poutine/sandwiches for approachability

Toronto data now shapes North American franchise playbook: peak patterns, staffing, simplified high-repeat items. Quality > hype builds sustainable growth.

Continue reading more by clicking on the link below.

https://canadiansme.ca/from-toronto-flagship-to-north-american-growth/

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