In 2025, Canadian small and medium-sized businesses (SMBs) are actively incorporating AI to enhance their operations and remain competitive. Approximately 71% of SMBs are using AI tools for automating various business functions like customer service, marketing, and workflow automation, which boosts efficiency and reduces costs. Many SMBs are also investing heavily in AI, with around 75% planning to increase their AI investments, especially in generative AI.

Moreover, Canadian SMBs are focusing on digital transformation by adopting scalable AI infrastructures, emphasizing data privacy, cybersecurity, and digital skills training for their teams. Their efforts are supported by various initiatives, including government programs like the Digital Adoption Program, and partnerships with industry leaders like Microsoft. This tech adoption not only improves productivity and innovation but also helps SMBs build resilient, sustainable businesses, ready for future growth.

https://canadiansme.ca/small-beginnings-to-bold-impacts-how-canadian-smbs-are-shaping-the-future-of-work-copy/

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